Refund and Cancellation Policy

At Royal Win, our goal is to give players a smooth and entertaining gaming experience. We are aware, nonetheless, that gamers could occasionally need to ask for refunds or cancellations.

Refund Policy​

Royal Win may, at its discretion, issue refunds in the following circumstances:

  • Bugs or technical issues preventing users from accessing or engaging with the game.
  • Fraudulent or unauthorized activities involving the player’s account.
  • Any other exceptional circumstances deemed necessary by Royal Win.
  • Players requesting refunds must support their claims with official documentation or evidence.
  • Refunds may be provided to the player as credits in their Royal Win account or in the original form of payment.

Cancellation Policy​

  • Players may request cancellations for specific services or transactions, including:
    -Purchases of virtual goods or in-game currency.
    -Subscription services or recurring payments.
  • Other eligible transactions are determined by Royal Win.
  • Cancellation requests must be made within the specified time frame and according to the terms and conditions associated with the service or transaction.
  • Royal Win reserves the right to deny cancellation requests or impose cancellation fees under certain circumstances, such as:
  • Services have already been provided or rendered.
    -Transactions that are non-refundable or subject to specific cancellation policies.
    -Any other applicable terms and conditions outlined by Royal Win.

Policy Updates​

  • Royal Win reserves the right, at any time and without prior notice, to change or modify its refund and cancellation policy.
  • Players will be informed of any modifications to the policy via the Royal Win website or other official channels.
  • Royal Win seeks to swiftly and equitably settle disputes while taking all parties’ interests into account.

In all facets of its business operations, Royal Win aims to uphold honesty, equity, and customer satisfaction through adherence to this refund and cancellation policy.

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