Frequently Asked Questions (FAQ)
General Information
Is Royal Win Licensed in India?
Yes, We are licensed and authorized online gaming site in India.
When Was Royal Win Founded?
Royal Win was established in 2013.
What is the Welcome Bonus at Royal Win?
We provide new users with an exciting welcome a reward. Visit our website for more information.
How to deposit at Royal Win?
Paying with us is simple. Just go to the deposit Page, select a payment option, enter the desired amount, and finish the transaction.
Registration Process
What are the steps to register at Royal Win?
Visit our official website or download the mobile app, click ‘Sign-Up’ or ‘Register’, fill out the registration form, agree to the Terms of Service, and finish the process. Login to your new account.
What are the requirements for registering at Royal Win?
You must be 18 or older, create only one account, and submit personal information. It is forbidden to provide outdated, incorrect, or fraudulent information.
Bonuses and Promotions
How does the first top-up bonus work at Royal Win?
Following your initial investment, you will receive a bonus based on the amount you deposit, which ranges between 100 and 50,000 INR.
What is the Recommendation Code and how do I use it?
The Recommendation Code is required for registration. Use the official code 26840090 to complete the registration process.
Legal and Account Issues
Is it legal to create an account on Royal Win?
Yes, it is completely safe as we are the official gambling representative in India.
Can I create multiple accounts?
No, you can only open one personal account. Creating multiple accounts may result in the deactivation of your profile.
Why can’t I register?
Regional limits may be one of the issues. Contact our 24/7 support team for assistance.
Technical Support and Troubleshooting
How do I start the password reset process at Royal Win?
Visit the Royal Win website, log in to your account, then contact customer support via live chat to request password reset assistance.
Is the Royal Win game available for PC?
Yes, it is available for PC users, with better graphics and an easy-to-use interface.
What should I do if I have problems when playing Royal Win on my PC?
For assistance, please visit our FAQ section, ask on the forums, or contact our customer service department.
What are the most common technical challenges experienced by Royal Win players?
Common concerns include app crashes, poor website loading, and errors with financial transactions.
How do I resolve login issues with my Royal Win account?
Update your account details, use an acceptable password manager, and contact customer service if you are unable to log in.
What are the best ways to ensure security while playing Royal Win?
Use secure internet connections, change your passwords frequently, avoid using public Wi-Fi for transactions, and control your privacy settings.
Responsible Gaming
What steps could I take to play the Royal Win responsibly?
Set a budget for your gaming interests in terms of time and money, and stick to it to ensure a joyful and stress-free hobby.
Customer Support and Communication
How quickly does Royal Win answer customer emails?
We aim to answer to all emails within 24 hours, but often respond much faster depending on the current volume of questions.
What are the different ways to contact Royal Win Customer Support?
You can reach out to us through:
- Email: Expect a response within 24 hours.
- Live Chat: Our website is available 24/7 for immediate support.
Is Royal Win Telegram assistance available after business hours?
No. Telegram assistance is only available during business hours. However, our email and live chat services are available at all times.
Is the live chat feature always available?
Yes, our live chat support is accessible 24/7 on our website.
Can I contact assistance using the Royal Win mobile app?
Yes, you can contact our support team through the mobile app’s “Contact Us” area, which contains a contact form, FAQs, tutorials, and live chat.
What language should I use when communicating with the Royal Win support team?
Our customer service is primarily provided in English.
Will TC Lottery support answer questions about game rules or playing terms?
Absolutely! We’re available to answer your questions concerning game rules, technical concerns, and betting terms.
Recharge Issues
Q: What should I do if I can’t recharge?
A: If you are unable to recharge, try another payment method or bank. Make sure your account has enough funds for the transaction.
Q: What if my recharge doesn’t show up in my account?
A: If the funds do not appear in your gaming account within 5 minutes, please contact our live chat support and include the payment receipt for further assistance.
Withdrawal Issues
Q: What happens if I provide incorrect bank information for withdrawal?
A: An error notice displaying incorrect bank details indicates a problem with the money transfer to your bank. Contact our live chat service with the right bank information to address the issue and retry the withdrawal.
Q: What should I do if the withdrawal is successful but the funds have not been received in my bank?
A: If you haven’t received your funds within three days following a successful withdrawal in the game, please contact our live chat with a PDF of your bank account and a video of the statement. To prevent fraudulent activities, our team will validate the withdrawal.
Q: What if my withdrawal fails?
A: If you experience an unsuccessful withdrawal, please submit your game ID and phone number to our live chat support so that they can investigate any difficulties with the bank or your gaming account.
Q: What can I do if my withdrawal is taking too long?
A: Confirm that there are no problems with your bank. If everything is in order, please contact our live chat support to confirm there are no issues with your game account.